InspoK

1. Eligibility for Refund

We strive to ensure that every customer is satisfied with their purchase from InspoK. Refunds may be considered under the following circumstances:

• Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately upon receipt. We will initiate a return and provide a replacement or refund as per your preference.
• Incorrect Item Received: If you receive an item different from what you ordered, we will issue a refund or replacement. Please notify us within 5 days of receiving the incorrect item.
• Non-Delivery: If your order does not arrive within the estimated delivery time, please contact us for assistance. We will investigate the issue and may offer a refund if appropriate.

2. Non-eligible Items for Refund

Certain types of items may not be eligible for refund:

• Personalized Items: Products that have been customized or personalized cannot be returned unless they are defective.
• Intimate or Sanitary Goods: For health and hygiene reasons, certain products such as swimwear, underwear, and earrings may not be eligible for return.

3. Refund Process

To request a refund, please contact our customer support team with your order number and details of the issue. We will guide you through the process and inform you of any specific requirements or conditions.

Once your refund request is approved:

• Credit Card Payments: Refunds will be processed to the original method of payment. Please allow 10-15 business days for the refund to reflect in your account.

4. Return Shipping

For eligible returns due to our error (e.g., damaged, defective, or incorrect items), we will provide a prepaid shipping label. For all other returns, customers are responsible for return shipping costs.

5. Contact Us

If you have any questions about our refund policy, please contact us. Our customer support team will be happy to assist you.